Track Order

Pearlmoon Gems • Track Your Order
Find your tracking link, see delivery timelines, and get help fast.

Order / Tracking Lookup

Enter your tracking number (from the shipping email). If you only have the order number, check your confirmation email for the tracking link or contact us below.

Email Support
We generated possible carrier links using your tracking number. Choose the one that matches your carrier.

Delivery at a Glance

  • Processing: 1–3 business days after order confirmation (no weekends/holidays).
  • USA: Free shipping, typically within 7 days from dispatch.
  • Europe: Free shipping, typically within 15 days from dispatch.
  • International: Rates & timelines vary by destination and carrier.
Transit times start after dispatch and may vary during peak seasons, severe weather, or customs checks.

Typical Order Timeline

Order Placed – You receive an order confirmation email.
Processing (1–3 business days) – Quality check & packing.
Dispatched – We email your tracking number/link.
In Transit – Track with the carrier link below.
Out for Delivery – Final local-mile stage.
Delivered – Enjoy your Pearlmoon Gems piece ✨

No Tracking Email?

  • Check spam/junk for our email titled “Your Pearlmoon Gems order has shipped”.
  • Search your inbox for “Pearlmoon Gems” or your order number.
  • Still can’t find it? Contact us and we’ll resend the tracking link.

Lost / Delayed / Damaged

  • Tracking stalled? Contact us; we’ll ping the carrier.
  • Marked delivered but missing? Check with neighbors/receiving desk; then notify us within 7 days.
  • Damaged/incorrect item? Email photos within 7 days—we’ll make it right.

Last updated: September 21, 2025 • © Pearlmoon Gems. All rights reserved.