Help Center

🛎️ Help Center

Welcome to the Pearlmoon Gems Help Center. We're here to assist you with anything you need, from order questions to jewelry care. Browse our topics below or reach out directly.

❓ Frequently Asked Questions

Q: How long does shipping take?
A: Orders within the USA typically arrive in 7 business days. International orders may take up to 15 business days depending on your location.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email within 1–2 business days.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items in their original condition. Please contact us before returning any item.

📞 Contact Support

Still need help? Our support team is here for you. You can reach out via email or phone and we'll get back to you as soon as possible.

PEARLMOON GEMS AND JEWELERS, LLC
📍 524 Woods Ln, Holt, FL 32564, USA
📧 Email: pearlmoongems@hotmail.com
☎️ Phone: +1 657-842-2099

💎 Jewelry Care Tips

🧼 Clean your jewelry gently with a soft cloth to maintain shine.
💧 Avoid direct contact with perfumes, lotions, and water.
📦 Store each piece separately in a soft pouch or box.

📦 Order Issues

If your order arrived damaged, incomplete, or hasn't arrived on time, please contact us immediately. We’ll work with you to resolve any issue quickly and fairly.