Shipping Info

Order Processing

Orders are processed within 1–3 business days after your confirmation email (excluding weekends and holidays).

You’ll receive a shipping confirmation with tracking once your order ships.

Where We Ship

• USA: Free shipping. Typical delivery within 7 days from dispatch.
• Europe: Free shipping. Typical delivery within 15 days from dispatch.
• International (outside USA/EU): Rates and timelines vary by destination.

Transit time starts after dispatch. Delays may occur during peak seasons, severe weather, or customs inspections.

Estimated Delivery at a Glance

*Estimates are provided by carriers and may vary. Business days exclude weekends/holidays.

Order Tracking

Tracking details are emailed when your order ships. Please allow up to 48 hours for the tracking link to activate.

If tracking seems stalled, contact us and we’ll coordinate with the carrier.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and fees (including VAT) once the package reaches your country. These charges are the customer’s responsibility.

Please check with your local customs office for guidance on potential fees and import regulations.

Shipping to P.O. Boxes

We do our best to accommodate P.O. box deliveries. Some carriers have restrictions—reach out if you need P.O. box shipping.

Address Changes & Delivery Issues

Need to adjust your shipping address? Contact us before dispatch. Once shipped, we may be limited to carrier-level changes.

If your parcel is delayed or marked delivered but not received, notify us within 7 days so we can investigate promptly.

Packaging & Handling

Jewelry is packed securely and handled with care to protect finishes and stones. We minimize excess packaging while ensuring gift-worthy presentation.

Damaged or Defective on Arrival

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days with photos so we can make it right.

Quick FAQs

• Can I expedite shipping? Contact us before checkout; options depend on destination and carrier availability.
• Will multiple items ship together? Generally yes; occasionally items ship separately to speed delivery.
• What if I entered the wrong address? Message us immediately—unshipped orders can often be corrected.

Contact Us